Articles and Resources
Video Material
Part one Distorted Messages – Communicating in a world of distortion
What are some of the key factors that distort messages we may give and receive to each other.
Part two Distorted Messages – The ARC of distortion
How do we fill the gaps between the goal of our message and what was actually sent and received
Part three Distorted Messages – Clarification, Feedback, Questioning & Listening
Making sure you ask the right questions, listen actively and clarify the answer
Part four Distorted Messages – Congruent Body Language
How Congruent are your words and body language to deliver a clear message
Communications Excellence – Handling Difficult Conversations
Clip of the Handling Difficult Conversations DVD, helping you to hone the skills needed to have successful challenging conversations with Customers, Staff, Peers and other Stakeholders.
Articles
Building sustainable relationships in project teams
How to build and maintain sustainable teams in a project environment
Handling Difficult Conversations
How to handle difficult conversations within the working team environment.Printed in the November 2010 issue of the PMI UK Newsletter. Click the link to open the newsletter to go to page 11 to find the article.
The Voice – Thames Valley Chamber of Commerce July 2010
A guide to making an effective sales pitch. Performance Coach Patrick Bird suggests engagement is the key. Engagement, he argues, is as much about delivery as the message itself.
Accountingweb March 2010
The Secrets of a Perfect Meeting. Communicating effectively and making a message memorable can be a challenge, especially in face-to-face situations.